1. What is ESNA Gems & Hand Made Jewellery Store known for?
We specialize in high-quality, handcrafted jewellery made with premium gems and materials. Each piece is designed to reflect timeless elegance and exceptional craftsmanship.
2. Do you offer customization services?
Yes, we offer bespoke jewellery services. You can work with our expert designers to create a one-of-a-kind piece tailored to your preferences.
3. What materials do you use for your jewellery?
We use a wide range of materials, including gold, silver, platinum, and a variety of natural gemstones. Specific details about each item are provided on the product page.
4. How do I place an order on your website?
To place an order, browse our collection, select your desired items, add them to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
5. What payment methods do you accept?
We accept multiple payment methods, including credit/debit cards, PayPal, and other secure online payment options. Specific payment methods are listed during checkout.
6. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary depending on the destination, and any applicable customs duties or taxes are the customer’s responsibility.
7. How long does delivery take?
For orders within the UAE, delivery typically takes 1-2 working days. International shipping times depend on the destination. If an item is not in stock, manufacturing times will be mentioned on the product page.
8. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment's progress.
9. What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the item is in its original condition with all tags and packaging intact. Custom or personalized items are non-refundable.
10. Can I cancel or modify my order?
Orders can be modified or canceled before they are shipped. Please contact us as soon as possible at info@esnajewellery.com or +971 50 194 3395 for assistance.
11. Are your gemstones certified?
Yes, all our gemstones are ethically sourced and come with authenticity certification, ensuring their quality and value.
12. Do you offer jewellery cleaning or maintenance services?
Yes, we provide professional cleaning and maintenance services to keep your jewellery looking its best. Contact us to schedule a service.
13. Is gift wrapping available?
Absolutely! We offer complimentary luxury gift wrapping for all orders. Please select this option during checkout.
14. How do I contact customer service?
You can reach us via email at info@esnajewellery.com or by phone at +971 50 194 3395. Our team is here to assist you with any inquiries.
15. Do you offer a warranty for your jewellery?
Yes, our jewellery comes with a warranty covering manufacturing defects. The duration and terms of the warranty vary by item and are mentioned on the product page or warranty card.
