Terms and Conditions

Welcome to Esna Jewellery! These Terms and Conditions govern your use of our website located at www.esnajewellery.com (the “Site”) and the services we offer. By accessing or purchasing from our site, you agree to be bound by these terms.

1. General Information

Esna Jewellery is an online store that offers handcrafted and curated jewellery pieces. Throughout the site, the terms “we,” “us,” and “our” refer to Esna Jewellery.

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates on our website. It is your responsibility to check this page periodically for changes.

2. Eligibility

By using our website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

3. Products and Pricing

  • All our products are subject to availability.
  • We reserve the right to limit quantities or discontinue any product at any time.
  • Prices are subject to change without notice and include applicable taxes unless stated otherwise.
  • Product colors and images shown are as accurate as possible, but may vary depending on your screen or device.

4. Orders and Payment

  • Once an order is placed, you will receive a confirmation email.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Payments are securely processed through Shopify’s payment gateways.
  • You agree to provide current, complete, and accurate purchase and account information.

5. Shipping and Delivery

  • We offer domestic and international shipping as specified on our Shipping Policy page.
  • Estimated delivery times are provided for your convenience but are not guaranteed.
  • Esna Jewellery is not responsible for delays due to customs or unforeseen circumstances.
  • Shipping time within the UAE is one to two days.
  • Shipping costs within the UAE are free.

6. Returns and Exchanges

  • We accept returns or exchanges on eligible items as outlined in our Return Policy.
  • Returned items must be unused, in original packaging, and returned within the specified time frame.
  • Certain items such as earrings (for hygiene reasons) and custom-made jewellery are non-returnable.
  • Refunds will be processed using the original payment method and may take up to 14 business days to reflect.
  • Refund processing time 3 days

7. Intellectual Property

All content on our website—including images, product descriptions, logos, and design—is the property of Esna Jewellery and is protected by copyright and intellectual property laws. Reproduction or use of any content without permission is strictly prohibited.

8. User Conduct

You agree not to use the site for any unlawful or prohibited purpose. This includes:

  • Harming, abusing, or harassing others
  • Uploading malicious code or viruses
  • Attempting to gain unauthorized access to the site

9. Limitation of Liability

Esna Jewellery shall not be liable for any direct, indirect, incidental, punitive, or consequential damages that result from your use of, or inability to use, the website or our products.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, and you submit to the exclusive jurisdiction of the courts.

11. Contact Information

For any questions regarding these Terms and Conditions, you can contact us at:

📧 Email: info@esnajewellery.com