At Esna Jewellery, we are committed to delivering your purchases with the utmost care, security, and efficiency. Please review our shipping and delivery terms below.
1. Delivery Within the UAE
- Dubai: Same-day or next-day delivery (subject to product availability).
- Other Emirates: 1–3 business days
- If an item is currently out of stock, the estimated manufacturing time will be clearly displayed on the product page.
- Once your order has been shipped, you will receive a confirmation email containing your tracking details.
2. International Shipping
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We offer worldwide shipping to bring our exquisite jewellery to customers across the globe.
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Esna Jewellery proudly ships worldwide through trusted international courier partners such as DHL and FedEx.
- We partner with premium delivery services specializing in luxury items to ensure the safety, security, and quality of your purchase.
- International shipping costs are calculated based on the destination country and order value.
- Applicable shipping charges will be displayed during checkout before payment is completed.
Delivery Time
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GCC Countries: 3–7 business days
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International Destinations: 3–10 business days
- Delivery timelines may vary due to customs clearance procedures, local regulations, public holidays, courier disruptions, or destination country requirements.
Customs Duties & Taxes
- International orders may be subject to customs duties, VAT, import taxes, clearance fees, or other charges imposed by the destination country.
- These charges are not included in the product price or shipping fees charged by Esna Jewellery.
- Any applicable customs duties, taxes, or fees must be paid directly by the recipient upon arrival of the shipment.
- Customs regulations vary by country, and we recommend contacting your local customs authority for further information before placing an order.
3. Packaging & Handling
- All orders are carefully packaged to ensure they arrive in pristine condition.
- Jewellery items are securely wrapped in protective packaging and presented in our branded luxury boxes.
4. Delays & Exceptional Circumstances
- While we strive to meet the stated delivery timelines, unforeseen delays may occur due to circumstances beyond our control.
- Such circumstances may include customs clearance procedures, adverse weather conditions, public holidays, or courier service disruptions.
- We will communicate any significant delays and work diligently to resolve them as quickly as possible.
5. Tracking Your Order
- Once your order has been dispatched, you will receive a tracking number via email.
- This tracking number allows you to monitor your shipment's progress in real time.
6. Lost or Damaged Items
- In the unlikely event that your order is lost or damaged during transit, please contact us immediately.
- Phone: +971 50 194 3395
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Email: info@esnajewellery.com
- We will work closely with our delivery partners to investigate and resolve the issue as quickly as possible.
7. Contact Us
- If you have any questions regarding shipping, delivery, customs duties, or tracking information, please feel free to contact us.
- Phone: +971 50 194 3395
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Email: info@esnajewellery.com
