Shipping and Delivery Policy
At Esna Jewellery Store, we are committed to delivering your purchases with the utmost care and efficiency. Please review our shipping and delivery terms below.
1. Delivery Within the UAE
● Orders within the UAE are typically delivered within 1-2 working days, subject to inventory availability.
● If an item is out of stock, the estimated manufacturing time will be clearly mentioned on the product page.
● Once your order is shipped, you will receive a confirmation email with tracking details
2. International Shipping
● We offer worldwide shipping to bring our exquisite jewellery to customers across the globe.
● We partner with a premium delivery service specializing in luxury items to ensure the safety, security, and quality of your purchase.
● International shipping costs and delivery times may vary depending on the destination. Shipping charges will be calculated and displayed during checkout.
● Customs duties and taxes may apply in some countries and are the responsibility of the customer.
3. Packaging and Handling
● All orders are carefully packaged to ensure they arrive in pristine condition.
● Jewellery items are securely wrapped in protective packaging and presented in branded luxury boxes.
4. Delays and Exceptional Circumstances
● While we strive to meet the stated delivery timelines, unforeseen delays may occur due to circumstances beyond our control, such as customs clearance or courier disruptions.
● We will communicate any significant delays and work to resolve them promptly.
5. Tracking Your Order
● Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress.
6. Lost or Damaged Items
● In the unlikely event that your order is lost or damaged during transit, please contact us immediately at info@esnajewellery.com or +971 50 194 3395.
● We will work with our delivery partners to investigate and resolve the issue as quickly as possible.
7. Contact Us
If you have any questions about our shipping and delivery process, please feel free to reach out:
● Phone: +971 50 194 3395
● Email: info@esnajewellery.com