We offer a full refund within 15 days for online purchases. All returns must be in original condition, including tags, certificates, and packaging.
Please return the item in the same packaging it arrived in — oversized or non-standard boxes increase shipping fees, and any additional cost will be deducted from the refundable amount.
Please note that made-to-order pieces, customised designs, engraved items, and special orders are not eligible for return or exchange. Refunds will be processed via your original payment method.

Yes. We specialise in fully customised creations, from concept sketches to detailed CAD designs. Whether you want a bespoke engagement ring or a personalised gemstone piece, our team will guide you through every step to bring your vision to life.

All our materials are sourced from trusted and reputable suppliers who meet strict standards for authenticity, quality, and ethical practices. Each gemstone and diamond is hand-selected to ensure exceptional brilliance and craftsmanship.